Privacy Policy

Big Brown Carrier Bag supplies paper carrier bags and related products to individuals, businesses and other organisations. We are strongly committed to protecting the data that we hold about all our customers and comply with the Data Protection Act 1998.

Please note that this policy applies to data collected via this website but not to any other websites that we link to.

What info we collect

The data that we collect includes name and contact details (e.g. email address and postal address). We may also collect information about your preferences and interests.

We do not store any of your card details on our server. We use secure third party payment facilities, Paypal and World Pay for online purchases.

We collect information on website usage, however this cannot be attributed to any individual. Our website uses 'cookies' to log information about how our website is being used. Information about cookies and other ways we use them is given below.

How we use it

We use personal data to fulfil orders and for marketing purposes (e.g. promotional emails about new products or offers and market research).

We do not sell, distribute or lease any of the data we hold.

Website usage statistics are used to inform improvements to our website.

Disclosure to third parties

We only pass on personal information to a third party (e.g. a delivery company) to enable us to fulfil an order.

Occasionally we may ask for your permission to pass your contact details onto another business or organisation that we endorse. However, we would only do that with your express consent.

Otherwise, the only situation that we would pass your details onto a third party without your consent is if we are required to do so by law.

Where we store your info

Your data is held on web servers hosted by Amazon in the European Union (west region).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your rights

You can opt out of receiving marketing information from us at any time. It does not matter if you have previously agreed to us using it. Just click on the 'unsubscribe' link at the bottom of a marketing email, or contact us directly.

You ask you see any or all the personal information that we hold about you. A small fee may be payable. Please write to: Rawlings & Son (Bristol) Ltd T/A Big Brown Carrier Bag Suppliers, Unit 3 Crown Road Industrial Estate, Warmley, Bristol, BS30 8JJ.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible so that we can correct it.

Cookies

A cookie is a small file stored on your computer by the server of a website you are visiting. It is generally used to improve your experience of a website by remembering something you have done on a website (e.g. logging in).

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

We also use Google Analytics to collect website usage data. Google Analytics Cookie Usage on Websites information is here. 

Changes to this policy

Occasionally we may need to change this policy, and will endeavour to let everyone on our mailing list know if we do this. However, please return to this page from time to time to be sure that you are up-to-date.

Last updated: 7th July 2015

Contact

If you have any questions about this Privacy Policy or any other customer service issue please email us or phone 01404 480 700.