Delivery & Returns

Please call the office to order if you are outside mainland UK.

Delivery to the Scottish Islands and Highlands, Isle of Man, Scilly Isles, Isle of Wight, Channel Islands, Northern Ireland and the Republic of Ireland will be subject to an additional delivery charge. Delivery is usually 2-3 days.

We also sell to all countries within the European Union (EU) and rest of the world, however you would need your own preferred courier that can collect from our Leeds warehouse (select the pick-up option at checkout).

Printed packaging varies depending on the project and can be delivered anywhere from 5 working days to 6 weeks from approval of artwork/proof.

Please note that this can be subject to change during busy periods.

We also offer a palletised service for large orders — please contact us to discuss this service in more detail.

Our delivery service provides you with a one hour delivery window, notified in advance, so that you do not have to wait in all day for your parcel. Orders are normally delivered 9am to 5pm.

Our products are competitively priced and so we do charge a small amount for delivery. We do not profit on delivery charges — we keep them as low as possible for our customers.

If you do not wish to incur a delivery charge, we are happy for you to collect your goods from our Leeds warehouse (select the pick-up option at checkout).

If you wish to return an order, you must email us within 14 days of receiving it, along with your order number and the reason for return.

If there is an issue with your order, please also provide photos of the bag(s) and the description on the side of the box, plus a clear description of what is wrong with the product(s).

We will then respond accordingly and take the best steps to achieve the necessary outcome.

Return delivery will only be paid for by Big Brown Carrier Bag if the item(s) are damaged or faulty, or have been delivered incorrectly. In either case we will arrange a courier to collect the order as soon as possible.

All orders leave our warehouse in pristine condition and are double checked before being packed. However, sometimes mistakes happen. If you receive an item that is damaged or faulty we will offer you the choice of either a replacement or a refund.

If the item is no longer available you may receive a replacement of equal value, a discount coupon for a future purchase, or a full refund.

Every effort is made to ensure that images of our products on the website are as clear as possible and described accurately. However, if your order is not as you could reasonably have expected, or you ordered the wrong size, colour or quantity, you may request a replacement or a refund.

We will issue a refund or replacement upon return of the items by the customer. Items need to be in re-saleable condition to be replaced or refunded. We always recommend ordering samples before purchasing in bulk.

You must cancel your order within 14 days of receipt to qualify for a full refund (excluding delivery charges) on off-the-shelf products — this is your statutory right under the long distance selling regulations, known as the 'cooling-off period'.

Cancellations cannot and will not be accepted on bespoke products that have been produced and delivered.